Return Policy

1. PREAMBLE AND GENERAL DEFINITIONS

This Return and Refund Policy (hereinafter referred to as the "Policy") constitutes a legally binding agreement between you, the purchaser, the customer, the consumer, or any other party effectuating a commercial transaction (hereinafter collectively referred to as the "Purchaser," "You," "Your," or "Yours") and WINDOSMART Inc., a corporation duly incorporated and existing under the laws of the Province of Quebec, Canada, including its subsidiaries, affiliated companies, successors, assigns, employees, agents, representatives, and authorized mandataries (hereinafter collectively referred to as "WINDOSMART," "the Company," "We," "Our," or "Ours"). This Policy exclusively and exhaustively governs all requests, claims, demands, and procedures relating to the return of products, merchandise, equipment, devices, or any other tangible or intangible items acquired from WINDOSMART.

2. SCOPE AND APPLICABILITY OF THIS POLICY

By proceeding with the acquisition, purchase, ordering, or obtainment of any product, service, or merchandise offered by WINDOSMART, whether through our website, our commercial representatives, our authorized distributors, or through any other means of distribution or sale, the Purchaser acknowledges having read, understood, accepted, and irrevocably consented to be bound by all of the terms, conditions, stipulations, clauses, and provisions contained in this Policy. This acceptance is deemed effective and binding from the moment the Purchaser completes a transaction, whether conducted online, by telephone, by postal mail, by facsimile, by electronic mail, or by any other means of communication existing or to be developed.

3. CONDITIONS OF ELIGIBILITY FOR PRODUCT RETURNS

WINDOSMART, in its commitment to maintaining the highest standards of quality and customer satisfaction, accepts the return of products only and exclusively under the following circumstances, which must be rigorously and scrupulously adhered to without exception or deviation:

3.1 Defective Products: A product shall be considered eligible for return if, and only if, said product exhibits a manufacturing defect, a hidden defect, a material anomaly, a functional deficiency, a non-conformity with advertised technical specifications, or any other defect that renders the product unfit for the use for which it was normally intended. The Purchaser must provide supporting documentation, including but not limited to high-resolution photographs, videos demonstrating the defect, technical inspection reports prepared by a qualified professional, and any other evidence deemed relevant by WINDOSMART at its sole and absolute discretion.

3.2 Exclusions: The following are not considered defects giving rise to a right of return: normal wear and tear, damage resulting from misuse, abuse, negligence, accident, unauthorized modification, repair performed by an unapproved third party, extreme environmental conditions, or any other external factor beyond the control of WINDOSMART.

4. RETURN PROCEDURE AND PURCHASER'S OBLIGATIONS

The Purchaser wishing to exercise their right to return a defective product must imperatively comply with the following procedure:

4.1 Notification: The Purchaser must notify WINDOSMART of their intention to return a defective product within thirty (30) calendar days following the date of receipt of the product. This notification must be made in writing to the email address contact@windosmart.com or by any other means of communication designated by WINDOSMART.

4.2 Return Authorization: No return shall be accepted without the prior obtainment of a Return Merchandise Authorization number ("RMA") issued by WINDOSMART. Any package received without a valid RMA number will be refused and returned to the sender at the sender's expense.

4.3 SHIPPING COSTS TO BE BORNE BY THE PURCHASER:

IT IS EXPRESSLY UNDERSTOOD, AGREED, AND ACCEPTED THAT ALL FEES, COSTS, EXPENSES, AND CHARGES ASSOCIATED WITH THE SHIPPING, TRANSPORTATION, DELIVERY, AND ROUTING OF THE RETURNED PRODUCT TO OUR FACILITIES SHALL BE ENTIRELY, EXCLUSIVELY, AND WHOLLY BORNE BY THE PURCHASER. WINDOSMART SHALL NOT UNDER ANY CIRCUMSTANCES, IN ANY CASE, OR UNDER ANY PRETEXT ASSUME RESPONSIBILITY FOR SHIPPING COSTS FOR PRODUCT RETURNS, WHETHER SUCH RETURNS ARE MOTIVATED BY A MANUFACTURING DEFECT, A HIDDEN DEFECT, OR ANY OTHER REASON WHATSOEVER.

The Purchaser is responsible for selecting a reliable carrier and obtaining adequate insurance to cover the value of the returned product during transit. WINDOSMART disclaims all responsibility for products lost, damaged, or destroyed during return shipping.

6. INSPECTION AND PROCESSING OF RETURNS

Upon receipt of the returned product, WINDOSMART shall proceed with a meticulous, detailed, and exhaustive inspection of said product in order to verify the validity of the Purchaser's claim. This inspection shall be performed by our qualified technical team within a reasonable period following receipt of the product. WINDOSMART reserves the absolute and discretionary right to determine whether the product actually exhibits a manufacturing defect or a defect giving rise to a refund, exchange, or repair. WINDOSMART's decision in this regard shall be final, definitive, and without appeal.

7. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WINDOSMART SHALL IN NO EVENT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUES, ANTICIPATED SAVINGS, DATA, GOODWILL, OR ANY OTHER ECONOMIC LOSS, EVEN IF WINDOSMART HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AND CUMULATIVE LIABILITY OF WINDOSMART UNDER THIS POLICY SHALL IN NO EVENT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT IN QUESTION.

8. GOVERNING LAW AND JURISDICTION

This Policy is governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute, controversy, or claim arising out of or in connection with this Policy shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of Montreal, and the parties irrevocably consent to the jurisdiction and venue of such courts.

9. MODIFICATIONS TO THE POLICY

WINDOSMART reserves the right, at its sole and absolute discretion, to modify, amend, revise, update, or replace all or part of this Policy at any time and without notice. It is the Purchaser's responsibility to consult this page regularly to become aware of any modifications. Continued use of WINDOSMART's services or the purchase of products following the publication of modifications constitutes tacit and irrevocable acceptance of such modifications.

10. FINAL PROVISIONS

If any provision of this Policy is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the other provisions of the Policy, which shall remain in full force and effect. The waiver by WINDOSMART of any right or provision of this Policy shall not constitute a waiver of such right or provision in other circumstances.